Refund & payment policy

  1. Due to the nature of the business no refunds will be made once service has been rendered or due none compliance with appointment cancellation policy. Packages are designed to give customer deal discount and are nonrefundable once first sessions is rendered.
  2. The price paid for a package cannot divided on number of sessions, refunds are honored only if for unforeseen circumstances client cannot continue with the treatment due relocation or health issues, in these circumstances any used sessions will be calculated at the current retail none discounted price multiplied by session used, then deducted from originally paid price and the remaining balance will be refunded.
  3. A full refund will be made if the client was found on the day of service medically not suitable for the procedure or we are unable to provide the service due to unforeseen circumstances in which case we will either reschedule the appointment or the customer may demand to receive a full refund.
  4. Refunds will be done only through the Original Mode of Payment.
  5. Payment Cancellation Policy
  6. An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
  7. Complaints and Disputes
  8. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  9. Any complaints about service may be sent to our support team: info@dynastyclinic.ae.com or +971. There is no guarantee of a resolution. Each case will be looked at individually.
  10. Appointment Policies
  11. All services are rendered on appointment bases and customer has the responsibility to book appointment by calling +971 4 330 0048.
  12. Appointment Cancellation Policy
  13. All cancellations should be made 24 hours in advance otherwise customer forfeit any rights for refund.
  14. If you have any questions about this our Refund Policy, please feel free to contact us.